Welcome WiFi Self-Help
No WiFi Connection / WiFi performance issues
- 1. Connect to ASK4 Wireless
- – Select the WiFi symbol on your device and then the WiFi network name to connect
– You must register your device first in order to connect to ASK4Wireless 802.1x (our secure network)
- 2. Log in to your ASK4 account.
– Don’t have an account yet? Create a new one.
– Make sure you are logging into the correct account.– If you have moved accommodations you will need to create a new one.
– If you have stayed at the same building, you may just need to log in to your account and renew your package.
- 3. Add your devices via MyAccount
– Ensure all of your devices are registered to your account – Click here for help with this
– Going to myaccount.ask4.com and selecting ‘Enable this device’ on the device you wish to add is the easiest way to do this.
- If none of these steps resolve your issue, move to the below troubleshooting checks.
- Reboot your device – It’s a cliché but it works!
- Update your device – Delaying updates can cause issues
- Try another browser – Sometimes it’s the browser itself not performing as well
- Choose Wired – Use a wired connection for stationary devices
- Disable your VPN – Test the connection without your VPN or Anti-Virus enabled. If the connection doesn’t work with these switched on you may need to contact your IT provider. If you don’t use a VPN or proxy, you won’t need this step.
- Refresh the connection – Forget the network and reconnect
- Test your Hotspot – Try connecting to your smart phone’s hotspot to rule out the problem being with your device
- Switch networks – Try the open ASK4Wireless rather than 802.1x
- Re-register Private MACs – If you have ‘Private MAC’ addresses enabled, you may need to re-register the device to your account
- Check your IP address. – If it starts with a 10, it’s an ASK4 IP. If it starts with 192 or any other numbers, you are connecting to the wrong network. See here for further details and help finding your IP.
- Is your device dual band? – If your device is quite old, check the model name online – if the device is listed as ‘Single band’ (2.4ghz) and not ‘Dual band’ (2.4ghz & 5ghz) it may be experiencing issues because of this. Our network provides 2.4ghz, 5ghz & 6ghz signals so your device will do better if it can connect to two or more of those.
- Prefer 5Ghz – To prefer the 5Ghz wireless frequency on your device follow these instructions on how to do this & why
- Set IP & DNS Settings to Auto – Ensure any IP or DNS settings are set to automatic
- No improvement? Finding this too complicated? Get in touch here.
Feeling technical? Try the below additional steps before giving us a call.