If you wish for your Smart TV to be controlled over the wireless network, or link up with another device such as your smart phone, you will need to have 4Network enabled on your account. 4Network is part of the 4Connect-Plus add-on, available via myaccount.ask4.com

We strongly recommend you connect the TV via an Ethernet cable to the wall port in your room, rather than using Wireless. This will provide you with a better and more stable connection, and should result in better picture quality when streaming video.

Finding your Smart TV’s MAC Address

If your Smart TV has a web browser, simply go to signup.ask4.com in the browser and log in to your account to add it as a new device.

If your Smart TV does not have a web browser, we will need to add it to your account from a computer, phone or tablet.

Every TV is different and so finding its MAC address will differ. The MAC address should look like: AA:11:BB:22:CC:33. We have provided a list of common methods of finding your MAC address below:

1. Use the menu options on the TV to locate the Status or Network section within Settings. Your MAC address may be located there.
2. Look for a printed label on the rear of the TV which may contain the MAC address.
3. Check the box the TV came in. This may contain a label with the MAC address.
4. If none of the above methods work, please check your TV’s user manual or contact the TV’s manufacturer for help.

Adding the device to your Account

To add your device to your account, go to myaccount.ask4.com or visit this page for a step by step guide.

Connecting your Smart TV to ASK4

You’re now ready to connect it to the network.

Follow the instructions that came with your Smart TV to complete the setup.