Finding the MAC address

To add your device to your account, first we need the MAC address (also known as physical address).

Search “change adapter settings” in the desktop search or press the key combination “Win + R” and enter “ncpa.cpl”

If neither of these work, you can get there via the control panel.

When you are in adapter settings, find the network adapter you need to know the MAC address of, right click it and select Status, then go into the details option and find the physical address there.

In windows 10 you can also open the networks list, select the “Network Settings” option then go into “Advanced options”


Adding the device to your Account

Go to and log in to your ASK4 account.


Go to “Manage My Devices”


Now we just need to add your phone to your account by clicking the blue Add New Device button.


Now enter a name (this example is Xbox One, but you can enter whichever name you like) and the MAC Address we took earlier, then click Add New Device.


Now connect your device to the wired or wireless network and you should be able to get online!