连接问题 - 有线 - Chrome OS

    有线诊断

  • 适用于Chrome浏览器

    为了测试连接性和延迟,我们可以指示你的电脑发送和接收少量的数据到谷歌的一个服务器,以及到你住宿的设备(这些被称为ping)。为此,我们可以使用一个叫做Crosh的应用程序,它默认安装在你的电脑上。


    执行Ping测试。

    1. 按Ctrl+Alt+T来打开Crosh。Crosh外壳将在一个浏览器标签中打开。
    2. 将窗口并排排列,并输入以下命令,每个窗口一个。
    3. 第一个窗口:ping -c 100 google.co.uk
      第二个窗口:ping -c 100 gw

    4. 回车键,在每个窗口中启动命令。
    5. 让所有100个ping都完成。你将知道测试何时结束,因为文本将停止滚动,你将看到 "ping统计 "字样。
    6. 对结果进行截图,不对图片进行裁剪,以便我们可以看到时间戳。
    7. 请将结果发送至 support@ask4.com,并提及你的问题参考号。

    8. 你的截图应该看起来像下面这样。

    为了像你的设备那样看到无线环境,我们可以使用两个简单的Crosh "终端 "命令来整理我们需要的数据。这些命令帮助我们检查其他无线网络的干扰或设备的问题。


    执行网络诊断测试。

    1. 按Ctrl+Alt+T来打开Crosh。Crosh外壳将在一个浏览器标签中打开。
    2. 键入以下命令。

      network_diag - wifi

      回车键,开始执行命令。
    3. 这个测试将为你提供一些数据,请将其复制并粘贴到一个文本文件中。

      请展开这篇文章,看一个例子
                 crosh> network_diag --wifi
                 iw dev wlan0 survey dump:
                 Survey data from wlan0
                  frequency: 2412 MHz
                  noise: -92 dBm
                  channel active time: 63 ms
                  channel busy time: 49 ms
                  channel receive time: 45 ms
                  channel transmit time: 0 ms
                 Survey data from wlan0
                  frequency: 2417 MHz
                  noise: -93 dBm
                  channel active time: 62 ms
                  channel busy time: 47 ms
                  channel receive time: 41 ms
                  channel transmit time: 0 ms
                  Survey data from wlan0
                 frequency: 2422 MHz
                  noise: -92 dBm
                  channel active time: 63 ms
                  channel busy time: 4 ms
                  channel receive time: 0 ms
                  channel transmit time: 0 ms
      
                 [truncated]
      
                 Survey data from wlan0
                  frequency: 5220 MHz
                  noise: -94 dBm
                  channel active time: 124 ms
                  channel busy time: 0 ms
                  channel receive time: 0 ms
                  channel transmit time: 0 ms
                 Survey data from wlan0
                  frequency: 5240 MHz [in use]
                  noise: -94 dBm
                  channel active time: 15723 ms
                  channel busy time: 513 ms
                  channel receive time: 185 ms
                  channel transmit time: 3 ms
                 Survey data from wlan0
                  frequency: 5260 MHz
                  noise: -94 dBm
                  channel active time: 85031 ms
                  channel busy time: 84907 ms
                  channel receive time: 84907 ms
                  channel transmit time: 84907 ms
      
                [truncated]
      
                iw dev wlan0 station dump:
                Station 00:11:74:##:##:## (on wlan0)
                 inactive time: 5444 ms
                 rx bytes: 11797197
                 rx packets: 38419
                 tx bytes: 1703260
                 tx packets: 9779
                 tx retries: 14295
                 tx failed: 43
                 signal: -58 dBm
                 signal avg: -60 dBm
                 tx bitrate: 24.0 MBit/s
                 rx bitrate: 300.0 MBit/s MCS 15 40MHz short GI
                 authorized: yes
                 authenticated: yes
                 preamble: long
                 WMM/WME: yes
                 MFP: no
                 TDLS peer: no
                iw dev wlan0 scan dump:
                BSS 00:11:74:##:##:##(on wlan0) -- associated
                 TSF: 61418055#### usec (7d, 02:36:20)
                 freq: 5240
                 beacon interval: 100 TUs
                 capability: ESS Privacy SpectrumMgmt ShortSlotTime (0x0511)
                signal: -60.00 dBm
                 last seen: 847370 ms ago
                 Information elements from Probe Response frame:
                 Supported rates: 24.0* 36.0 48.0 54.0 
                 DS Parameter set: channel 48
                 Country: US Environment: Indoor/Outdoor
                 Channels [36 - 36] @ 24 dBm
                 Channels [40 - 40] @ 24 dBm
                 Channels [44 - 44] @ 24 dBm
                 Channels [48 - 48] @ 24 dBm
                 Channels [52 - 52] @ 23 dBm
                 Channels [56 - 56] @ 23 dBm
                 Channels [60 - 60] @ 23 dBm
                 Channels [64 - 64] @ 23 dBm
                 Channels [100 - 100] @ 24 dBm
                 Channels [104 - 104] @ 24 dBm
                 Channels [108 - 108] @ 24 dBm
                 Channels [112 - 112] @ 24 dBm
                 Channels [116 - 116] @ 24 dBm
                 Channels [120 - 120] @ 24 dBm
                 Channels [124 - 124] @ 24 dBm
                 Channels [128 - 128] @ 24 dBm
                 Channels [132 - 132] @ 24 dBm
                 Channels [136 - 136] @ 24 dBm
                 Channels [140 - 140] @ 24 dBm
                 Channels [144 - 144] @ 24 dBm
                 Channels [149 - 149] @ 30 dBm
                 Channels [153 - 153] @ 30 dBm
                 Channels [157 - 157] @ 30 dBm
                 Channels [161 - 161] @ 30 dBm
                 Channels [165 - 165] @ 30 dBm
                 Power constraint: 3 dB
                 BSS Load:
                 * station count: 2
                 * channel utilisation: 4/255
                 * available admission capacity: 31250 [*32us]
                 HT capabilities:
                 Capabilities: 0x9ef
                 RX LDPC
                 HT20/HT40
                 SM Power Save disabled
                 RX HT20 SGI
                 RX HT40 SGI
                 TX STBC
                 RX STBC 1-stream
                 Max AMSDU length: 7935 bytes
                 No DSSS/CCK HT40
                 Maximum RX AMPDU length 65535 bytes (exponent: 0x003)
                 Minimum RX AMPDU time spacing: 8 usec (0x06)
                 HT TX/RX MCS rate indexes supported: 0-15
                 HT operation:
                 * primary channel: 48
                 * secondary channel offset: below
                 * STA channel width: any
                 * RIFS: 1
                 * HT protection: no
                 * non-GF present: 1
                 * OBSS non-GF present: 0
                 * dual beacon: 0
                 * dual CTS protection: 0
                 * STBC beacon: 0
                 * L-SIG TXOP Prot: 0
                 * PCO active: 0
                 * PCO phase: 0
                 VHT capabilities:
                 VHT Capabilities (0x338001b2):
                 Max MPDU length: 11454
                 Supported Channel Width: neither 160 nor 80+80
                 RX LDPC
                 short GI (80 MHz)
                 TX STBC
                 RX antenna pattern consistency
                 TX antenna pattern consistency
                 VHT RX MCS set:
                 1 streams: MCS 0-9
                 2 streams: MCS 0-9
                 3 streams: not supported
                 4 streams: not supported
                 5 streams: not supported
                 6 streams: not supported
                 7 streams: not supported
                 8 streams: not supported
                 VHT RX highest supported: 0 Mbps
                 VHT TX MCS set:
                 1 streams: MCS 0-9
                 2 streams: MCS 0-9
                 3 streams: not supported
                 4 streams: not supported
                 5 streams: not supported
                 6 streams: not supported
                 7 streams: not supported
                 8 streams: not supported
                 VHT TX highest supported: 0 Mbps
                 VHT operation:
                 * channel width: 1 (80 MHz)
                 * center freq segment 1: 42
                 * center freq segment 2: 0
                 * VHT basic MCS set: 0xfffc
                 WMM: * Parameter version 1
                 * u-APSD
                 * BE: CW 15-1023, AIFSN 3
                 * BK: CW 15-1023, AIFSN 7
                 * VI: CW 7-15, AIFSN 2, TXOP 3008 usec
                 * VO: CW 3-7, AIFSN 2, TXOP 1504 usec
                 RSN: * Version: 1
                 * Group cipher: CCMP
                 * Pairwise ciphers: CCMP
                 * Authentication suites: IEEE 802.1X FT/IEEE 802.1X
                 * Capabilities: PreAuth 1-PTKSA-RC 1-GTKSA-RC MFP-capable (0x0081)
                 * 0 PMKIDs
                 * Group mgmt cipher suite: AES-128-CMAC
                iw dev wlan0 link:
                Connected to 00:11:74:##:##:## (on wlan0)
                 freq: 5240
                 RX: 11797197 bytes (38419 packets)
                 TX: 1703260 bytes (9779 packets)
                 signal: -58 dBm
                 tx bitrate: 24.0 MBit/s
      
                 bss flags: short-slot-time
                 dtim period: 1
                 beacon int: 100
             

    4. 接下来,再次打开Crosh,输入以下命令。

      连接显示服务

      回车键,启动该命令。
    5. 这个测试将为你提供一些数据,请将其复制并粘贴到一个文本文件中。

      请展开这一点,看一个例子。
                crosh> connectivity show services
      
               /service/12
                自动连接: true
                CheckPortal: auto
                Connectable: true
                ConnectionId:2069398120
                Country:美国
                DNSAutoFallback: false
                设备。/device/wlan0
                EAP.AnonymousIdentity: anonymous
                EAP.CACert: 
                EAP.CACertID: 
                EAP.CACertNSS: 
                EAP.CertID: 
                EAP.ClientCert: 
                EAP.EAP。PEAP
                EAP.身份。 
                EAP.InnerEAP: auth=MSCHAPV2
                EAP.KeyID: 
                EAP.KeyMgmt: WPA-EAP
                EAP.PIN: 
                EAP.PrivateKey: 
                EAP.RemoteCertification/0: /OU=域控制验证/CN=
                EAP.RemoteCertification/1: /C=US/ST=Arizona/L=Scottsdale/O=GoDaddy.com, Inc./OUhttp://certs.godaddy.com/repository//CN=Go Daddy Secure Certificate Authority - G2
                EAP.RemoteCertification/2:/C=US/ST=Arizona/L=Scottsdale/O=GoDaddy.com, Inc./CN=Go Daddy Root Certificate Authority - G2
                EAP.RemoteCertification/3: /C=US/O=The Go Daddy Group, Inc./OU=Go Daddy Class 2 Certification Authority
                EAP.SubjectMatch: 
                EAP.UseProactiveKeyCaching: false
                EAP.UseSystemCAs: true
                错误。未知
                ErrorDetails: 
                GUID: 5137BA48-0424-41B0-B5DE-29A427084925
                HTTPProxyPort:34599
                IPConfig:/ipconfig/wlan0_1_dhcp
                激活: true
                链接监视器禁用:false
                管理凭证:false
                模式:管理的
                名称。 
                需要密码: false
                PortalDetectionFailedPhase: 
                PortalDetectionFailedStatus: 
                以前的错误。 
                前次错误序列号:0
                优先级: 0
                PriorityWithinTechnology: 0
                配置文件。/profile/chronos/shill
                ProxyConfig: 
                SaveCredentials: true
                保存的IP.地址。192.168.1.20
                保存的IP.网关:192.168.1.1
                SavedIP.Mtu: 0
                保存的IP.NameServers。192.168.1.1
                SavedIP.PeerAddress: 
                SavedIP.Prefixlen: 26
                保存的IPConfig/0/Address。192.168.1.20
                SavedIPConfig/1/Gateway: 192.168.1.1
                SavedIPConfig/2/Mtu: 0
                保存的IPConfig/3/NameServers/0:192.168.1.1
                保存的IPConfig/4/PeerAddress。 
                已保存的IPConfig/5/Prefixlen: 26
                安全性: 802_1x
                安全等级。802_1x
                状态: 在线
                强度: 35
                捆绑。未检测到
                类型: wifi
                UID数据。 
                可见: true
                WiFi.AuthMode: 
                WiFi.BSSID: 00:11:74:###:###:###.
                WiFi.Frequency: 5240
                WiFi.FrequencyList/0: 2412
                WiFi.FrequencyList/1: 2462
                WiFi.FrequencyList/2: 5240
                WiFi.FrequencyList/3: 5320
                WiFi.HexSSID:########
                WiFi.HiddenSSID: false
                WiFi.PhyMode: 7
                WiFi.PreferredDevice: 
                WiFi.ProtectedManagementFrameRequired: false
                WiFi.RoamThreshold:0
                WiFi.VendorInformation/0/OUIList:00-03-7f
      
              /service/15
                自动连接:假
                检查门户:自动
                Connectable: true
                ConnectionId:0
                国家。美国
                DNSAutoFallback: false
                设备。/device/wlan0
                EAP.AnonymousIdentity: 
                EAP.CACert: 
                EAP.CACertID: 
                EAP.CACertNSS: 
                EAP.CertID: 
                EAP.ClientCert: 
                EAP.EAP。 
                EAP.身份。 
                EAP.InnerEAP: 
                EAP.KeyID: 
                EAP.KeyMgmt: NONE
                EAP.PIN: 
                EAP.PrivateKey: 
                EAP.SubjectMatch: 
                EAP.UseProactiveKeyCaching: false
                EAP.UseSystemCAs: true
                错误。未知
                ErrorDetails: 
                GUID。 
                HTTPProxyPort: 0
                IsActive: false
                LinkMonitorDisable: false
                管理证书:false
                模式:管理的
                名称。 
                PassphraseRequired: false
                PortalDetectionFailedPhase: 
                PortalDetectionFailedStatus: 
                PreviousError: 
                PreviousErrorSerialNumber: 0
                Priority: 0
                PriorityWithinTechnology: 0
                Profile: 
                ProxyConfig: 
                SaveCredentials: true
                Security: none
                SecurityClass: none
                State: idle
                Strength: 44
                Tethering: NotDetected
                Type: wifi
                UIData: 
                Visible: true
                WiFi.AuthMode: 
                WiFi.BSSID: 7c:69:f6:##:##:##
                WiFi.Frequency: 5320
                WiFi.FrequencyList/0: 5240
                WiFi.FrequencyList/1: 5320
                WiFi.HexSSID: ##########
                WiFi.HiddenSSID: false
                WiFi.PhyMode: 7
                WiFi.PreferredDevice: 
                WiFi.ProtectedManagementFrameRequired: false
                WiFi.RoamThreshold: 0
                WiFi.VendorInformation/0/OUIList: 00-10-18
            


    • 发送你的截图

      截图应以.PNG或.JPG文件的形式保存在你的桌面上。

      这些需要通过电子邮件发送给ASK4支持团队,以便对其进行进一步分析。

      为此,请发送电子邮件至以下地址:support@ask4.com 所需信息(请放在电子邮件的正文中)。

      • 您的全名
      • 你的楼名、地址和小区/公寓/房间号
      • 您的联系电话
      • 您的ASK4用户名
      • 如果你已经有一个ASK4的参考号码,你可以选择。

      请将屏幕截图作为附件添加到邮件中。支持团队将回复一个问题参考号。

      在今后与ASK4就这一问题进行沟通时,请引用这一点。

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