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Adding a wireless printer?

Updated

Want to print wirelessly from your laptop or phone? Many wireless printers work with ASK4, but they often need a bit of extra setup. Here's how to get yours online.

Step 1 - Connect your printer to ASK4 Wireless

Start by putting the printer into WiFi setup mode. This process varies by manufacturer:

  • HP – Use the printer control panel: Settings > Network Setup > Wireless Settings > Wireless Setup Wizard

  • Canon – Menu > Network Settings > Wireless LAN setup

  • Epson – Home > WiFi Setup > WiFi Setup Wizard

  • Brother – Settings > Network > WLAN > Setup Wizard

Choose ASK4 Wireless when prompted.

If the printer asks for a password, or fails to connect – don’t worry. Most models can’t complete login until they’re registered.

Step 2 - Register the printer manually

Because most printers can't open a web browser, you'll need to register it from another device:

  1. Go to https://myaccount.ask4.com on your phone or laptop

  2. Log in with your ASK4 account

  3. Select Add a device manually

  4. Enter your printer’s MAC address

  5. Click Enable this device

Step 3 - Find the printer’s MAC address

The MAC address can usually be found in one of these ways:

  • Printer control panel: Navigate to Settings > Network > Wireless Settings > View MAC Address

  • On the sticker or label: Look for “MAC” or “Wi-Fi Address” on the back or bottom of the printer

  • Printed network report: Most printers let you print a report from the settings menu that includes the MAC address

A MAC address looks like: F8:4D:89:2A:CC:44

Step 4 - Restart and test

Once the device is registered:

  1. Turn off the printer, wait 10 seconds, then turn it back on

  2. Make sure it reconnects to ASK4 Wireless

  3. Try printing a test page or scanning from your connected laptop or phone

Can I print from other devices?

Yes – once your printer is online, you can print from any device connected to the same network, including your laptop or phone.

4Network allows wireless communication between your printer and other devices.

Tips

  • Some printers only support 2.4GHz – ASK4 Wireless includes this band

  • Turn off VPNs and proxy settings when setting up wireless printing

  • Still not printing? Check for driver updates 

  • Contact Support

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