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Adding a Chromecast or Google Home?

Updated

Setting up your Google Home speaker or Chromecast for streaming and smart control? Here’s how to get them online with ASK4.

The steps to add a Chromecast or Google Home depend on which networks are available in your building.

Which network do you see in your WiFi settings?

I can see "ASK4 Resident"

Step 1 - Connect to ASK4 Resident

Chromecast

  1. Plug in your Chromecast and switch your TV to the correct input
  2. Open the Google Home app on your phone
  3. Tap + Set up device New device
  4. Follow the steps until prompted to connect to WiFi
  5. Choose ASK4 Wireless

Google Home / Nest

  1. Open the Google Home app
  2. Tap + Set up device New device
  3. Choose your Google Home/Nest device
  4. Select ASK4 Wireless

You may see a "limited connection" warning – that's normal until registration is complete.

Enter your personal WiFi passphrase when prompted. This is the passphrase you received when you first signed up - you can also find it in MyAccount at https://myaccount.ask4.com.

Your device is automatically added to your account and is now online.

Step 2 - Reconnect and restart

  • Unplug your Chromecast or speaker, wait 10 seconds, and plug it back in
  • Reconnect to ASK4 Resident via the app if needed
  • It should now come online and begin working normally

Troubleshooting tips

  • Make sure Private MAC is disabled if your phone offers that option during setup
  • If you don't see the MAC address, set up the device fully first – the app will show it afterward
  • Still not working? Contact Support
I can see "ASK4 Wireless" (but not "ASK4 Resident")

Step 1 - Connect to ASK4 Wireless
Start with the open network ASK4 Wireless:

Chromecast

  1. Plug in your Chromecast and switch your TV to the correct input
  2. Open the Google Home app on your phone
  3. Tap + Set up device New device
  4. Follow the steps until prompted to connect to WiFi
  5. Choose ASK4 Wireless

Google Home / Nest

  1. Open the Google Home app
  2. Tap + Set up device New device
  3. Choose your Google Home/Nest device
  4. Select ASK4 Wireless

You may see a "limited connection" warning – that's normal until registration is complete.

Step 2 - Register your device manually
Chromecast and Google Home cannot open the registration page themselves. Use your phone, laptop, or tablet to register the device instead:

  1. Visit https://myaccount.ask4.com
  2. Log into your ASK4 account
  3. Add the device using its MAC address
  4. Click Enable this device

Step 3 - Find your MAC address

Chromecast

  1. Set up the device using the Google Home app
  2. Tap the device in the app
  3. Tap the cog icon Device information MAC address

Google Home / Nest

  1. Tap the device in the Google Home app
  2. Tap the cog icon Device information MAC address

It should look like: 30:AE:A4:22:BC:19

Step 4 - Reconnect and restart

  • Unplug your Chromecast or speaker, wait 10 seconds, and plug it back in
  • Reconnect to ASK4 Wireless via the app if needed
  • It should now come online and begin working normally

Troubleshooting tips

  • Make sure Private MAC is disabled if your phone offers that option during setup
  • If you don't see the MAC address, set up the device fully first – the app will show it afterward
  • Still not working? Contact Support