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Adding a Chromecast or Google Home?

Updated

Setting up your Google Home speaker or Chromecast for streaming and smart control? Here’s how to get them online with ASK4.

Step 1 - Connect to ASK4 Wireless

Start with the open network ASK4 Wireless:

Chromecast

  1. Plug in your Chromecast and switch your TV to the correct input

  2. Open the Google Home app on your phone

  3. Tap + > Set up device > New device

  4. Follow the steps until prompted to connect to WiFi

  5. Choose ASK4 Wireless

Google Home / Nest

  1. Open the Google Home app

  2. Tap + > Set up device > New device

  3. Choose your Google Home/Nest device

  4. Select ASK4 Wireless

You may see a “limited connection” warning – that’s normal until registration is complete.

Step 2 - Register your device manually

Chromecast and Google Home cannot open the registration page themselves. Use your phone, laptop, or tablet to register the device instead:

  1. Visit https://myaccount.ask4.com 

  2. Log into your ASK4 account

  3. Add the device using its MAC address

  4. Click Enable this device

Step 3 - Find your MAC address

Chromecast

  1. Set up the device using the Google Home app

  2. Tap the device in the app

  3. Tap the cog icon > Device information > MAC address

Google Home / Nest

  1. Tap the device in the Google Home app

  2. Tap the cog icon > Device information > MAC address

It should look like: 30:AE:A4:22:BC:19

Step 4 - Reconnect and restart

  • Unplug your Chromecast or speaker, wait 10 seconds, and plug it back in

  • Reconnect to ASK4 Wireless via the app if needed

  • It should now come online and begin working normally

Troubleshooting tips

  • Make sure Private MAC is disabled if your phone offers that option during setup

  • If you don’t see the MAC address, set up the device fully first – the app will show it afterward

  • Still not working? Contact Support

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