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Adding a smart plug?

Updated

Trying to connect a smart plug for your lamp, fan, or appliance? Follow these steps to get your plug working with ASK4 WiFi.

The steps to add a smart plug depend on which networks are available in your building.

Which network do you see in your WiFi settings?

I can see "ASK4 Resident"

Step 1 - Power on your smart plug

  • Plug the smart plug into a wall socket
  • Make sure the plug is switched on and in pairing mode (usually indicated by a flashing LED)
  • Check the product manual if you're not sure how to enable pairing

Step 2 - Connect your phone or tablet to ASK4 Resident
Before setting up the smart plug, make sure your phone is connected to ASK4 Resident, the open registration network.

  1. Go to Settings WiFi
  2. Select ASK4 Resident
  3. Wait until it says "Connected"

Enter your personal WiFi passphrase when prompted. This is the passphrase you received when you first signed up - you can also find it in MyAccount at https://myaccount.ask4.com.

Your device is automatically added to your account and is now online.

Step 3 - Finalise the connection

  • Reboot the smart plug if needed
  • Open the app and repeat the setup
  • It should now connect and be fully online

Tips

  • Smart plugs often only support 2.4GHz networks – this is available on ASK4 Resident
  • Still having issues? Contact Support
I can see "ASK4 Wireless" (but not "ASK4 Resident")

Step 1 - Power on your smart plug

  • Plug the smart plug into a wall socket
  • Make sure the plug is switched on and in pairing mode (usually indicated by a flashing LED)
  • Check the product manual if you're not sure how to enable pairing

Step 2 - Connect your phone or tablet to ASK4 Wireless
Before setting up the smart plug, make sure your phone is connected to ASK4 Wireless, the open registration network.

  1. Go to Settings WiFi
  2. Select ASK4 Wireless
  3. Wait until it says "Connected"
  4. If prompted, complete registration at https://myaccount.ask4.com

Step 3 - Use the manufacturer's app
Open the app that came with your smart plug (e.g. TP-Link Kasa, Tapo, Smart Life, etc.) and follow the setup process:

  1. Open the app and tap Add Device
  2. Follow the instructions until prompted to select a WiFi network
  3. Choose ASK4 Wireless

Your phone will try to share your WiFi credentials with the smart plug. However, most smart plugs can't complete the connection until registered.

Step 4 - Register your smart plug manually

  1. Once the app attempts connection, go to https://myaccount.ask4.com on your phone or laptop
  2. Log into your ASK4 account
  3. Find your smart plug's MAC address
  4. Go to Add device manually, paste in the MAC address, and click Enable this device

Step 5 - Find the MAC address
Depending on your brand, there are a few ways to locate the MAC address:

  • Check the product label or box – many smart plugs print the MAC address directly on the plug or packaging
  • In the app – after setup fails, return to your smart plug in the app to view device info or settings
  • In your router settings or My Account – look for the device name that matches your smart plug and check its MAC

MAC addresses look like 2C:AA:8E:1F:99:01

Step 6 - Finalise the connection

  • Reboot the smart plug if needed
  • Open the app and repeat the setup
  • It should now connect and be fully online

Tips

  • Smart plugs often only support 2.4GHz networks – this is available on ASK4 Wireless
  • Still having issues? Contact Support