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Adding an Alexa or Fire Stick?

Updated

The steps to add an Alexa or Fire Stick depend on which networks are available in your building.

Which network do you see in your WiFi settings?

I can see "ASK4 Resident"

Step 1 - Connect to ASK4 Resident

Amazon Echo

  1. Open the Alexa app on your phone
  2. Tap Devices Echo & Alexa
  3. Select your Echo device
  4. Tap Change next to Wi-Fi Network
  5. Choose ASK4 Resident

Amazon Fire Stick

  1. Go to Settings Network
  2. Select ASK4 Resident

It may show "limited" or "no internet" until the device is registered. That's expected.


Enter your personal WiFi passphrase when prompted. This is the passphrase you received when you first signed up - you can also find it in MyAccount at https://myaccount.ask4.com.

Your device is automatically added to your account and is now online. 

Step 2 - Reconnect

  1. Restart your Echo or Fire Stick
  2. Reconnect to ASK4 Resident
  3. You should now be online

Troubleshooting tips

  • If using a VPN on the Fire Stick, disable it and try again
  • Still having problems? Contact Support
I can see "ASK4 Wireless" (but not "ASK4 Resident")

Step 1 - Connect to ASK4 Wireless

Amazon Echo

  1. Open the Alexa app on your phone
  2. Tap Devices Echo & Alexa
  3. Select your Echo device
  4. Tap Change next to Wi-Fi Network
  5. Choose ASK4 Wireless

Amazon Fire Stick

  1. Go to Settings Network
  2. Select ASK4 Wireless

It may show "limited" or "no internet" until the device is registered. That's expected.

Step 2 - Register your device manually
Because Amazon devices don't support the registration popup, you'll need to use another device to register it.

  1. On your phone or laptop, go to https://myaccount.ask4.com
  2. Log in to your ASK4 account
  3. Find your Echo or Fire Stick's MAC address
  4. Add it via Add device manually and click Enable this device

Step 3 - Find your MAC address

Amazon Echo

  1. Open the Alexa app
  2. Go to Devices Echo & Alexa [your device] About
  3. Look for the Wi-Fi MAC address

Amazon Fire Stick

  1. Go to Settings My Fire TV About Network
  2. Find MAC Address (Wi-Fi)

The MAC address looks like: B4:7C:9C:1A:2F:3D

Step 4 - Reconnect
After registering:

  1. Restart your Echo or Fire Stick
  2. Reconnect to ASK4 Wireless
  3. You should now be online

Troubleshooting tips

  • If you're still offline, double-check the MAC address was entered correctly
  • If using a VPN on the Fire Stick, disable it and try again
  • Still having problems? Contact Support