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Adding an Alexa or Fire Stick?

Updated

Want to stream, control your smart home, or chat with Alexa? Here's how to get your Amazon Echo speaker or Fire TV Stick online with ASK4.

Step 1 - Connect to ASK4 Wireless

Start by connecting your device to ASK4 Wireless:

Amazon Echo

  1. Open the Alexa app on your phone

  2. Tap Devices > Echo & Alexa

  3. Select your Echo device

  4. Tap Change next to Wi-Fi Network

  5. Choose ASK4 Wireless

Amazon Fire Stick

  1. Go to Settings > Network

  2. Select ASK4 Wireless

It may show “limited” or “no internet” until the device is registered. That’s expected.

Step 2 - Register your device manually

Because Amazon devices don’t support the registration popup, you’ll need to use another device to register it.

  1. On your phone or laptop, go to https://myaccount.ask4.com 

  2. Log in to your ASK4 account

  3. Find your Echo or Fire Stick’s MAC address

  4. Add it via Add device manually and click Enable this device

Step 3 - Find your MAC address

Amazon Echo

  1. Open the Alexa app

  2. Go to Devices > Echo & Alexa > [your device] > About

  3. Look for the Wi-Fi MAC address

Amazon Fire Stick

  1. Go to Settings > My Fire TV > About > Network

  2. Find MAC Address (Wi-Fi)

The MAC address looks like: B4:7C:9C:1A:2F:3D

Step 4 - Reconnect

After registering:

  1. Restart your Echo or Fire Stick

  2. Reconnect to ASK4 Wireless

  3. You should now be online

Troubleshooting tips

  • If you're still offline, double-check the MAC address was entered correctly

  • If using a VPN on the Fire Stick, disable it and try again

  • Still having problems? Contact Support

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