Skip to main content

Adding an Apple HomePod?

Updated

Getting your Apple HomePod or HomePod mini online with ASK4 is quick and easy. Follow the steps below to make sure it connects properly.

The steps to add an Apple HomePod depend on which networks are available in your building.

Which network do you see in your WiFi settings?

I can see "ASK4 Resident"

Step 1 - Connect to ASK4 Resident
Enter your personal WiFi passphrase when prompted. This is the passphrase you received when you first signed up - you can also find it in MyAccount at https://myaccount.ask4.com.

Your device is automatically added to your account and is now online.

Step 2 - Set up your HomePod
Once your phone or tablet is online:

  1. Plug in your HomePod
  2. Bring your iOS device close to it – the setup screen should appear automatically
  3. Follow the instructions to add it to your home network

  4. When prompted for a network, it should automatically use the one your iPhone is connected to (ASK4 Resident)

    Your HomePod will now attempt to connect – but it needs to be registered first.

Step 3 - Reboot and reconnect

  • Restart your HomePod
  • It should now connect to ASK4 Wireless and come online automatically

Troubleshooting tips

  • Make sure ASK4 Resident was selected during setup
  • If you're not seeing the setup screen, restart your iOS device and HomePod
  • Check that the MAC address was entered correctly in My Account
  • Still not working? Contact Support
I can see "ASK4 Wireless" (but not "ASK4 Resident")

Step 1 - Connect your phone or tablet to ASK4 Wireless
Before you can set up your HomePod, make sure your iPhone or iPad is already connected to ASK4 Wireless, the open registration network.

  1. On your iOS device, open Settings Wi-Fi
  2. Choose ASK4 Wireless
  3. Wait for it to connect

If you're prompted with a sign-in page, complete registration if this is your first time online.

Step 2 - Set up your HomePod
Once your phone or tablet is online:

  1. Plug in your HomePod
  2. Bring your iOS device close to it – the setup screen should appear automatically
  3. Follow the instructions to add it to your home network
  4. When prompted for a network, it should automatically use the one your iPhone is connected to (ASK4 Wireless)

Your HomePod will now attempt to connect – but it needs to be registered first.

Step 3 - Register your HomePod manually
Because HomePod can't display a login page, you'll need to register it manually:

  1. Go to https://myaccount.ask4.com on your phone or laptop
  2. Log into your ASK4 account
  3. Tap Add a device manually
  4. Enter your HomePod's MAC address
  5. Click Enable this device

Step 4 - Find your MAC address
To find your HomePod's MAC address:

  1. Open the Home app on your iPhone or iPad
  2. Tap and hold your HomePod
  3. Scroll down and tap the Settings cog
  4. Look for the Wi-Fi Address – that's your MAC address

It will look something like A4:CF:12:34:56:78

Step 5 - Reboot and reconnect

  • Restart your HomePod
  • It should now connect to ASK4 Wireless and come online automatically

Troubleshooting tips

  • Make sure ASK4 Wireless was selected during setup
  • If you're not seeing the setup screen, restart your iOS device and HomePod
  • Check that the MAC address was entered correctly in My Account
  • Still not working? Contact Support