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Adding a smart lightbulb?

Updated

Want to control your lighting with your phone or smart assistant? Here’s how to connect your smart bulb to the ASK4 network.

Step 1 - Power on your smart bulb

  • Install the bulb in a light fitting

  • Switch it on – most bulbs will enter pairing mode automatically (often shown by flashing light)

  • If it doesn’t, check the packaging or instructions to manually enable pairing mode

Step 2 - Connect your phone or tablet to ASK4 Wireless

Before setup, make sure your mobile device is connected to ASK4 Wireless:

  1. Go to Settings > WiFi

  2. Select ASK4 Wireless

  3. Wait until it says "Connected"

  4. If prompted, complete registration at https://myaccount.ask4.com 

The smart bulb will connect through your phone during setup, so this step is important.

Step 3 - Use the smart bulb’s app

Open the manufacturer’s app (e.g. Tapo, Smart Life, Tuya, Philips Hue, etc.) and start setup:

  1. Tap Add device

  2. Follow the instructions until prompted to select a network

  3. Choose ASK4 Wireless

The bulb may appear to “connect” but will remain offline until it’s registered manually.

Step 4 - Register your bulb manually

Use your phone or laptop to register the bulb via My Account:

  1. Visit https://myaccount.ask4.com 

  2. Log into your ASK4 account

  3. Select Add a device manually

  4. Enter the MAC address of the smart bulb

  5. Click Enable this device

Step 5 - Find your MAC address

You can find your smart bulb’s MAC address in one of these ways:

  • On the bulb or box – most manufacturers print the MAC address clearly

  • In the app – if setup failed, check device settings or status info

  • From the connection list – check My Account for unregistered devices and match the bulb’s name or manufacturer

A MAC address looks like: 00:1B:44:11:3A:B7

Step 6 - Reconnect and test

  • Turn the bulb off and back on

  • Restart the app

  • Reconnect the bulb to ASK4 Wireless

  • It should now show as online and controllable in the app

Helpful tips

  • Many bulbs only support 2.4GHz networks – ASK4 Wireless includes this

  • If your app shows the bulb as offline, re-check the MAC address and registration

  • Still not working? Contact Support

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