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Adding a Sonos speaker?

Updated

Want to stream music over WiFi with your Sonos speaker? Follow these steps to connect it to the ASK4 network.

The steps to add a Sonos speaker depend on which networks are available in your building.

Which network do you see in your WiFi settings?

I can see "ASK4 Resident"

Step 1 - Plug in and set up your Sonos speaker

  • Power on your Sonos speaker and wait for the LED to start flashing
  • Download and open the Sonos app on your phone or tablet
  • Follow the on-screen steps until it asks to connect the speaker to WiFi

If you've set it up before, reset the speaker to factory settings before reconnecting.

Step 2 - Connect your phone to ASK4 Resident
To start setup, your phone must be on ASK4 Resident:

This ensures your phone can pass WiFi credentials to the Sonos speaker.

Enter your personal WiFi passphrase when prompted. This is the passphrase you received when you first signed up - you can also find it in MyAccount at https://myaccount.ask4.com.

Your device is automatically added to your account and is now online.

Step 3 - Select ASK4 Resident in the Sonos app

  • In the app, when prompted to select a WiFi network, choose ASK4 Resident
  • If it attempts to connect but fails, continue anyway — this is expected
  • Complete the app setup so the speaker appears in your device list

Sonos speakers can't open a browser to complete registration, so you'll need to do it manually.

Step 4 - Restart and test

  • Unplug the speaker, wait 10 seconds, and plug it back in
  • Re-open the Sonos app
  • Your speaker should now be listed as "online" and ready to use

Tips

  • Sonos speakers only support 2.4GHz WiFi – this is included in ASK4 Resident
  • If you're trying to group multiple speakers, ensure they're all online and on the same account
I can see "ASK4 Wireless" (but not "ASK4 Resident")

Step 1 - Plug in and set up your Sonos speaker

  • Power on your Sonos speaker and wait for the LED to start flashing
  • Download and open the Sonos app on your phone or tablet
  • Follow the on-screen steps until it asks to connect the speaker to WiFi

If you've set it up before, reset the speaker to factory settings before reconnecting.

Step 2 - Connect your phone to ASK4 Wireless
To start setup, your phone must be on ASK4 Wireless:

This ensures your phone can pass WiFi credentials to the Sonos speaker.

Step 3 - Select ASK4 Wireless in the Sonos app

  • In the app, when prompted to select a WiFi network, choose ASK4 Wireless
  • If it attempts to connect but fails, continue anyway — this is expected
  • Complete the app setup so the speaker appears in your device list

Sonos speakers can't open a browser to complete registration, so you'll need to do it manually.

Step 4 - Register your Sonos speaker manually

  • Log in to https://myaccount.ask4.com from your phone or computer
  • Select Add a device manually
  • Enter the MAC address of your Sonos speaker
  • Click Enable this device

Step 5 - Find the MAC address
There are a few ways to find your speaker's MAC:

  • In the app: Go to Settings System About My System
  • On the speaker: Look for a label on the back or bottom that shows the MAC address
  • Printed documentation: Some boxes or setup guides include this info

A MAC address looks like: 34:7C:4F:92:18:BC

Step 6 - Restart and test

  • Unplug the speaker, wait 10 seconds, and plug it back in
  • Re-open the Sonos app
  • Your speaker should now be listed as "online" and ready to use

Tips

  • Sonos speakers only support 2.4GHz WiFi – this is included in ASK4 Wireless
  • If you're trying to group multiple speakers, ensure they're all online and on the same account