Whether you're arriving at your new accommodation or packing up to leave, this article explains what to do with your ASK4 account and devices so that you stay connected – or properly sign off.
If you've just moved in
Already have an ASK4 account and want to get a device without an Internet browser online? The steps to add headless devices depend on which networks are available in your building.
Which network do you see in your WiFi settings?
I can see "ASK4 Resident"
- On your new device, open the WiFi settings and connect to ASK4 Resident.
- Enter your personal WiFi passphrase when prompted. This is the passphrase you received when you first signed up - you can also find it in MyAccount at https://myaccount.ask4.com.
- Your device is automatically added to your account and is now online.
Can't remember your passphrase?
Log in to https://myaccount.ask4.com to view or reset it.
Note: If you reset your passphrase, you'll need to re-enter it on all your connected devices.
I can see "ASK4 Wireless" (but not "ASK4 Resident")
If your device doesn't have a web browser (for example, a games console or smart device), you'll need to add it manually. Here's how to add your device.
Step 1 – Find the MAC address
- First, you need the device's MAC address – a unique identifying number for each device you own. This can be found in your device settings.
- Then, just add the MAC address at https://myaccount.ask4.com under 'Manage my devices'
Need help finding your MAC address? Click here
Step 2 – Connect your device
Now go back to your device:
- Open its WiFi settings.
- Select ASK4 Wireless from the list.
Wait a few moments for the connection to complete.
Your device should now be online. Some devices may also support ASK4 Wireless (802.1x) once registered.
I want to connect my device with an Ethernet cable
Please refer to our article on how to connect a device using a wired connection here: Adding a wired device
The network names above are the standard ASK4 defaults - your building may use slightly different names. If you're unsure, check your welcome information or contact Support.
If you've moved out
Make sure to:
Not share your login details with the next resident.
-
Check your billing
If you upgraded your service and pay monthly, cancel the subscription via MyAccount and cancel your recurring card payments
Create a new account at your new address – even if it’s another ASK4 building.
Moved rooms within the same building?
You might not need a new account. Just log into your existing account and:
Renew your service if prompted
Register any new devices you've brought with you
Use the same login and email as before
Contact our Support team and we can move your account to your new room