Connecting an Amazon Device to ASK4

Note: To use your Amazon device you will need to have 4Network enabled on your account. 4Network is part of the 4Connect-Plus add-on. If you don’t already own the 4Connect-Plus add-on, please follow the instructions to purchase this here.


For the smoothest setup experience, please follow our guide before powering on your new Amazon device.

This guide currently applies to the Amazon Echo, Dot, Tap, Fire Stick and Fire TV.


Finding your Alexa Device’s MAC Address

As your Amazon device does not have a web browser, we first need to add it to your account from a computer, phone or tablet.

  1. Download the Alexa app on your phone, or go to alexa.amazon.co.uk in your web browser
  2. Log in to your Amazon account
  3. Click the menu bar in the top left and go to Settings
  4. Select your Alexa device from the list
  5. At the bottom of the page, you will find the device’s MAC address. Make a note of this. It should look like: AA:11:BB:22:CC:33

Finding your Fire Stick/Amazon Fire TV’s MAC Address

As your Amazon device does not have a web browser, we first need to add it to your account from a computer, phone or tablet.

  1. From the Main Menu go to Settings
  2. Select “System”
  3. Then go to “About”
  4. Toggle down to Network
  5. Look for the MAC Address (Wi-Fi). Make a note of this. It should look like: AA:11:BB:22:CC:33
  6. If your device is not listed here – simply enter your device type into Google Search, for example “How to find the MAC address of an Amazon Fire Tablet” and you will find instructions online to assist in locating the MAC address.

Adding your Amazon Device to your Account

Next, go to myaccount.ask4.com and log in to your ASK4 account.

myacccountlogin

If you don’t already own the 4Connect-Plus add-on, please follow the instructions to purchase this here.

Now to confirm 4Network is enabled, go to “Manage My Devices”

managemydevices

From here, click the slider switch to enable 4Network.

a. Disabled:

4Network Disabled

b. Enabled

4Network Enabled

Now we just need to add your Amazon Device to your account by clicking the blue Add New Device button.

addnewdevicebutton

Now enter a name and the MAC Address we took earlier, then click Add New Device.

Amazon-dot-add-device

Connecting your Amazon Device to ASK4

You’re now ready to power up your device and connect it to the network. Follow the instructions that came with your device to complete the setup.