Follow the advice below to locate your device MAC address and add it to your account.
On an Android phone depending on the model it can be found in two ways:

Method 1 – Most Android Phones

Settings -> About Phone -> Status -> WiFi MAC Address

Method 2

Long press WiFi -> Advanced -> MAC Address

Adding the phone to your Account

Go to and log in to your ASK4 account.


Go to “Manage My Devices”


Now we just need to add your phone to your account by clicking the blue Add New Device button.


Now enter a name (this example is Xbox One, but you can enter whichever name you like) and the MAC Address we took earlier, then click Add New Device.


Now connect your device to the wired or wireless network and you should be able to get online!