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How to take a screenshot on your device

Updated

If you're contacting ASK4 Support, sending a screenshot can help us understand what you’re seeing — especially if there’s an error message or registration issue.

Here’s how to take a screenshot on common devices.

Windows laptop or PC

Option 1 - Full-screen screenshot

  • Press PrtScn to capture your full screen

  • Open Paint or another editor and press Ctrl + V to paste

  • Save the image

Option 2 - Use the Snipping Tool (Windows 10 and 11)

  • Press Windows + Shift + S

  • Select the area you want to capture

  • The image is saved to your clipboard – paste it into Paint or an email

Mac or iMac

Option 1 - Entire screen

  • Press Command + Shift + 3

Option 2 - Selected area

  • Press Command + Shift + 4

  • Drag your cursor to select the area

  • The screenshot will save automatically to your desktop

iPhone or iPad

  • Press the Side button + Volume Up (on Face ID models)

  • Press the Home button + Power (on Touch ID models)

  • Tap the screenshot preview to edit or send

Android phone or tablet

  • Press Power + Volume Down together

  • Screenshots are saved to your Photos or Gallery app

  • On some models, you can swipe your palm across the screen to capture

Chromebook

  • Press Ctrl + Show Windows (□||) to capture the full screen

  • Press Ctrl + Shift + Show Windows to capture a selected area

Smart TVs and other devices

Smart TVs and consoles don’t always support screenshots. If you can’t take a screenshot:

  • Take a photo of the screen using your phone

  • Make sure the message is visible and in focus

Tips for useful screenshots

  • Capture the whole message or error code

  • If you're showing a settings screen, make sure it includes your device info

  • Include multiple screenshots if needed

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