At ASK4, we’re committed to making sure all residents can access and use our services comfortably. This article explains the accessibility support we offer and how to report issues or request adjustments.
Website and Help Centre accessibility
Our Help Centre and MyAccount platform are designed to support screen readers and keyboard navigation. Features include:
High-contrast design and large font readability
Skip-to-content and skip-to-menu navigation
ARIA labels and semantic structure for assistive tech
Responsive design for mobile and tablet users
Whenever the following image is present, you can use various accessibility services:
If you use assistive technology and experience difficulty, please let us know. We’ll do our best to improve your experience or provide information in an alternative format.
Support for visually impaired users
If you're blind or partially sighted, ASK4 Support can:
Provide step-by-step guidance over the phone
Email instructions in a format compatible with screen readers
Offer support with WiFi and device registration based on verbal MAC address descriptions
Let us know your needs at the start of the conversation so we can support you effectively.
Support for neurodivergent or disabled users
If you have a condition that makes it harder to troubleshoot technical issues, you can request:
A callback instead of live chat
A simplified support process
Direct escalation to a specialist
Assistance setting up 4Network for accessibility-based casting or voice control
Our agents are trained to be patient, clear, and supportive. You can also let a support agent know if you'd prefer written responses only.
Contacting us through a British Sign Language (BSL) interpreter
We offer a British Sign Language (BSL) interpretation service via InterpretersLive!
Visit the Contact Us page for more details (service available 8am-8pm GMT)
Emergency Video Relay
Within the UK you can use the ASK4 service to connect to The Emergency Video Relay service provided by Sign Language Interactions.
The Emergency Video Relay will enable deaf British Sign Language (BSL) users to contact the emergency services through a British Sign Language interpreter.
To access the service, you can make a call through the 999 BSL app (iOS and Android devices) or website to make a call to 999.
Your call will go to a British Sign Language (BSL) interpreter first, who will appear on the screen.
The BSL interpreter will then call the 999 operator through landline and will relay the conversation. More information can be found here: https://999bsl.co.uk/
How to report accessibility issues
If you've encountered a barrier using our services:
Submit a request through https://myaccount.ask4.com
Add "Accessibility Issue" in your message
Describe the issue you’re experiencing and what device or software you’re using
We’ll respond as quickly as possible and investigate ways to resolve or work around the problem.