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How to test your WiFi with a mobile hotspot

Updated

If you’re unsure whether your device or the network is causing your connection issue, testing with a mobile hotspot can help narrow it down.

Why this helps

Using a mobile hotspot can confirm:

  • Whether your device’s wireless adapter is working

  • If the problem is with the ASK4 network or your device

  • Whether apps or settings on your device are interfering with connectivity

Step 1 - Set up a hotspot on your phone

On iPhone:

  1. Go to Settings > Personal Hotspot

  2. Toggle on Allow Others to Join

  3. Note the WiFi password displayed

On Android:

  1. Go to Settings > Network & Internet > Hotspot & tethering

  2. Tap WiFi hotspot

  3. Turn it on and set a name and password if needed

Step 2 - Connect your device to the hotspot

  1. On your laptop, tablet, or other device

  2. Select your phone’s hotspot name from the list of WiFi networks

  3. Enter the password and connect

Step 3 - Test your internet connection

Once connected, try the following:

  • Open a browser and visit several websites

  • Stream a short video to check speed and stability

  • Run a speed test using fast.com or speedtest.net

Step 4 - Review the results

  • If your device works fine on the hotspot:
    The issue is likely with your ASK4 connection or account setup.

  • If your device still has problems:
    The issue may be with the device itself (e.g. outdated drivers, network settings, or hardware faults).

Step 5 - Next steps

If the issue is with the ASK4 network:

If the issue is with your device:

  • Try resetting network settings or updating your OS

  • Visit related troubleshooting articles for your device type

  • Contact Support

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