If you're using a Linux laptop or desktop and your WiFi connection isn't working properly, this guide will help you get back online with ASK4.
Step 1 - Make sure you’re connected to the right network
Go to your device’s WiFi settings and check:
You are connected to ASK4 Wireless
If you’re trying to use ASK4 Wireless (802.1x) - make sure your device supports this login method
You’ve completed any login page actions that appear
Step 2 - Reboot your device
Use your desktop environment or Terminal to restart:
sudo rebootThis can clear temporary issues with your network adapter or services.
Step 3 - Check available interfaces
Open a Terminal window
Run the command:
ip link
Look for an interface like
wlan0,wlp3s0, or similarIt should be in
state UP
To bring it up manually:
sudo ip link set wlp3s0 up
(Replace wlp3s0 with your actual interface name)
Step 4 - Use built-in WiFi tools
Use nmcli or your network manager UI to connect:
nmcli device wifi list
nmcli device wifi connect "ASK4 Wireless" ifname wlp3s0
You may be redirected to a login or device registration page
Step 5 - Set IP and DNS to automatic
Use these commands to check or set automatic addressing:
nmcli con show
nmcli con modify "Your_Connection_Name" ipv4.method auto
nmcli con up "Your_Connection_Name"
Check DNS with:
systemd-resolve --status
Step 6 - Test your connection
Check if your device can reach the internet:
ping -c 4 1.1.1.1
ping -c 4 google.com
If the first works but the second doesn't, DNS may be misconfigured.
Step 7 - Try another browser or disable add-ons
Sometimes browser extensions, firewalls, or privacy settings can block redirection to the ASK4 portal.
Try incognito/private mode
Test with Chrome, Firefox, or another browser
Step 8 - Use ASK4 Diagnostics on your mobile
Download the ASK4 Diagnostics app to test your connection: How to use the ASK4 Diagnostics app
Follow the on-screen instructions and ensure your mobile phone is next to your laptop when running the testing.
Once testing is complete, press the Share button when prompted and click Raise Support Request to share this with our Support team
Step 9 - Desktop diagnostics on your Linux laptop (full details for Support)
If you still have problems, capture the following from the same location where you see the issue (e.g. your desk). These results help us identify Wi-Fi environment, latency, and routing issues quickly.
Take full-screen screenshots
Use your DE’s screenshot tool (e.g. PrtSc, or Shift+PrtSc) to capture the entire screen
Don’t crop — the time should be visible
Save as .PNG or .JPG and name files by test (e.g.
ping-gw.png)
Speedtest (wired preferred if possible)
If possible, connect via Ethernet for this step
Go to www.speedtest.net and click Go
Screenshot the results (Ping, Download, Upload)
Ping tests
We’ll test latency to Google and to your local gateway.
Open Terminal (e.g. Applications → System Tools → Terminal)
Open two Terminal windows and place them side by side
-
In window 1, run:
ping -c 100 google.co.uk -
In window 2, run:
ping -c 100 gw Wait until each shows ping statistics
Take a full-screen screenshot showing both windows and results
Traceroute (optional but helpful)
In Terminal, run:
traceroute google.co.uk
Take a screenshot of the full output.
(If traceroute isn’t installed, install with your package manager, e.g. sudo apt install traceroute.)
Scan your Wi-Fi environment with LinSSID (free)
Download LinSSID from https://sourceforge.net/projects/linssid/ and install
Open LinSSID and arrange the window to show as many networks as possible
Expand the MAC column so full values are visible
Sort the Signal column best to worst
Stand in the exact spot where you have issues (e.g. your desk)
Take a full-screen screenshot with the time visible
Step 10 - Send your results to Support
Email your screenshots (and a brief summary) to support@ask4.com. Include:
Your full name
Building, address, block/flat/room
Contact number
ASK4 username
Your ASK4 issue reference number
A short description of what happens and when (e.g. only evenings, only bedroom, only on Wi-Fi)
Still need help?
If you’ve worked through these steps and still have no connection:
Contact ASK4 Support at https://myaccount.ask4.com
-
Include:
Your Linux distribution and version
Interface name
Terminal output from
ip linkandnmcli