Testing the Speed

To test the speed please follow these steps:
  1. First, close any applications you may have running (eg. Steam, Torrenting or Netflix), and close any tabs open in your web browser
  2. Go to www.speedtest.net
  3. Click on ‘GO’ to begin the test
  4. Wait for the test to complete. You will be presented with three numerical results (Ping, Download and Upload)
  5. Take a screenshot of this page, without cropping the image, as we need the time stamp to be visible
  6. Send the result to support@ask4.com together with any other tests requested, and mentioning your issue reference number

    7. Example: