Testing the Speed
To test the speed please follow these steps:
- First, close any applications you may have running (eg. Steam, Torrent applications or Netflix), and close any tabs open in your web browser
- Go to www.speedtest.net
- Click on ‘GO’ to begin the test
- Wait for the test to complete. You will be presented with three numerical results (Ping, Download and Upload)
- Take a screenshot of this page, without cropping the image, as we need the time stamp to be visible
- Send the result to support@ask4.com together with any other tests requested, and mentioning your issue reference number
Example:
