Performing a NetSpot test on a Mac

To see the wireless environment as your device does, we can use a free application called Netspot. This app helps us to check for interference from other wireless networks or for problems with the equipment.


Performing the Netspot Test:
  1. Download and install the free version of Netspot here: www.netspotapp.com
  2. Open the Netspot application and ensure you allow location permissions in the window that pops up
  3. Drag the window to display all or most of the networks
  4. Expand the BSSID column to show all of the characters and sort the Level (SNR) to show best to worst. See the example below.
  5. Take a screenshot of your whole screen, so that the time is visible in the top right-hand corner.
  6. This screenshot should be taken in the specific position you are experiencing the problem, for example at your desk.
  7. Send the result to support@ask4.com, along with any other requested tests, and mentioning your issue reference number