iOS WiFi Diagnostics

  1. Download and install the free App ‘AirPort Utility’ from the App Store, following this link: AirPort Utility
  2. On your iPhone or iPad, go to “Settings” > “AIRPORT UTILITY” and enable “WI-FI SCANNER“.

  3. Then go to the App and tap Wi-Fi Scan on the top right-hand side corner.

  4. Mobe the slider to set the duration to 20 Seconds and then select the Scan button to start the scan..

  5. Allow the app to complete its scan.

  6. Now press the share button in the bottm left and select the icon to “share via mail.

  7. When the email opens, send it to support@ask4.com and include your ASK4 issue reference number in the subject.