Performing an inSSIDer test on Windows

To see the wireless environment as your device does, we can use a free application called inSSIDer. This app helps us to check for interference from other wireless networks or for problems with the equipment.

Performing the inSSIDer Test:

  1. Download and install the free version of inSSIDer from Here.
  2. Open the inSSIDer application and drag the window to display all or most of the networks
  3. Expand the MAC address column to show all of the characters and sort the Signal Column to show best to worst. An example of this can be seen below.
  4. Take a screenshot of your whole screen, so that the time is visible in the top right-hand corner.
    This screenshot should be taken in the specific position you are experiencing the problem, for example at your desk.
  5. Send the result to, along with any other requested tests, and mentioning your issue reference number