WiFi Performance and Coverage Considerations
If you’re suffering from coverage or performance problems, where your WiFi connection only works in some parts of your flat, this can be due to a number of possible problems:
Understanding your surroundings can help us better determine the cause of your problem, resulting in faster fix times.
InterferenceThere are other devices, WiFi networks or objects which are interrupting your own WiFi connection. Look for anything nearby which could be causing this interference, such as:
- wireless printers
- bluetooth speakers or headphones
- personal access points or routers
- games console controllers
- christmas and fairy lights
Sharing the WiFiWiFi interference can also be caused by other users. Unlike a cable connection, the air is used to transmit and receive WiFi data. As a shared transmission medium, this means the more people using the WiFi, the lower your performance. Imagine you were in a busy restaurant, but only one person was allowed to talk at any time. If two people were to talk at the same time, they would not be understood. Conversations would take hours! WiFi networks function in this way, but at incredibly fast speeds. The busier the restaurant is, the longer you would have to wait to speak. We expect you to have a usable connection all of the time, but it is normal to expect some reduction in performance in peak times.
AbsorptionWiFi uses electromagnetic waves to send and receive signals, which in theory can pass through objects easily. The reality of this is that much like sound, it will be absorbed by objects and materials in between the Wireless Access Point and your device. Materials such as thin walls and doors can be penetrated quite easily, however thicker and heavier materials may cause more issues. Modern buildings are designed to produce the best possible sound insulation between rooms, however this can come at a cost to your WiFi signal. Whilst ASK4 plan our WiFi networks around the building design, the objects in between you and the Wireless Access Point will always be a factor. Check your surroundings in your room, considering the path any WiFi signal may take. Knock on walls and doors to gauge the thickness and material.
- Supporting/foundation walls
- Brick/concrete walls
- Elevators or stairs
- Kitchen appliances (fridges etc)
Not so bad
- Clear glass
- Plaster walls
- Wooden doors
DevicesWe design our WiFi networks to provide coverage throughout the building, meaning accessing your ASK4 broadband shouldn’t be a problem from most areas. As data is sent and received by both our Wireless Access Points and your devices, the wireless abilities of your device must be considered. A laptop will usually contain a powerful and high performing WiFi card and antenna, compared to what you might find inside a smartphone, which has requirements to be energy efficient and fit into a small form. For this reason, we cannot expect the same level of performance across all devices. Another consideration is the age, quality and standard of the device you are using. Look for “802.11n” and “5GHz” in your device technical specifications to ensure it is capable of these industry standards. If your device only supports 802.11a/b/g and 2.4GHz, you may find it does not perform as well.
Further Reading and Troubleshooting
If you’d like to learn more about how our Internet works and how this affects your connection, check out the following link.
For help troubleshooting your problem, choose the page below which best matches your problem.