I can connect to the ASK4 Wireless Network

If you are able to connect to the ASK4 wireless network but are not able to view any web pages, please check the following:

  1. Is your device gaining an IP address?
  2. This is an easy setting to check on the majority of operating systems.

    If you have an Apple Mac device, click the WiFi symbol at the top of the screen and then select Open Network Preferences. If your device has connected to our equipment and is receiving an IP address you will see a message stating “WiFi is connected to ASK4 Wireless and has the IP address 10.12.345.678” If you see a different message you will need to contact the Support Team.

    If you have a Microsoft Windows device you will need to open a command prompt by opening your start menu and searching for “CMD.” Once open, type in IP config and press enter. Your device’s current IP address should be shown in the following format “10.12.345.678” If you see a different IP address to this, you will need to contact the Support Team.

    If you have an Apple iPhone, please go to Settings, tap on WiFi, tap on the blue I and your details will be presented. Your device’s current IP address should be shown in the following format “10.12.345.678” If you see a different IP address to this, you will need to contact the Support Team.

    If you have an Android phone/tablet, please go to Settings, About Phone and then Status. Your IP address will be listed under is own heading. These steps may differ depending on manufacturer, so please call the Support Team if you are not able to locate your IP.

  3. Do you receive a message stating “connected, but no internet/limited connectivity?”
  4. If so, please open your web browser and visit signup.ask4.com to log in or sign up. Initially connecting to our equipment requires you to sign in, similar to a hotspot in a cafe or airport.

  5. Has your antivirus/firewall expired?
  6. If you are using an antivirus or firewall product on your Windows device, it may be refusing new connections as a precaution. Please disable or update the antivirus and then try to access a web page. Usually, software of this nature is located in the system tray, located next to the time in the bottom right-hand corner. The icon for the system tray is a small upwards-facing arrow.

    While antivirus/firewall products are not as popular on Mac devices, they are available. If one of these products is installed and currently running, an icon should be present in the icon dock at the bottom or at the very top of the screen. You can also search for one of these products by using the Finder application.

  7. Are you using a new device?
  8. If so, you will need to add it to your account. Please visit signup.ask4.com, sign in and click “enable this device.” Alternatively, if you know the new device’s MAC address, you can add it to your account by visiting myaccount.ask4.com, signing in and then clicking on “Manage My Devices.” You will then need to click the add new device button and then you can enter the MAC address.

  9. Is your web browser working OK?
  10. Try another web browser, such as Google Chrome, Mozilla Firefox, Microsoft Internet Explorer. This is always worth trying as some browsers may use settings preventing you from seeing our pages.

  11. Is your DNS functioning?
  12. Are you receiving an error stating “Unable to resolve host?” This may mean that your DNS settings are not set to automatic. If you are not sure how to find out, please call the Support Team for assistance.