No Connection

If you are connecting your device using an Ethernet cable and you suspect that you are not receiving a connection at all, please follow the steps below:

  1. Restart your PC – It may sound obvious, but essentially, when you restart your computer you’re clearing off the current state of your software and starting over again, fresh.
  2. Check the LED indicators on your device where the Ethernet cable connects. Are they lighting up at all? If not, it may mean that a physical issue is present.
  3. Test with another Ethernet cable – Ethernet cables contain copper wires that can deteriorate if the cable is bent or kinked. Using a spare cable can help rule this out. New Ethernet cables can usually be obtained from the Reception of your accommodation (student sites only).
  4. If you have more than one Ethernet socket in your apartment, try another socket. Some apartments will have two or more Ethernet sockets, but only one will be live. Please make sure to check under your desk, behind your bed, etc.
  5. Test another web browser – Something may work in Google Chrome that does not work in Mozilla Firefox, Safari, Microsoft Edge or other browsers.
  6. If possible, take your device to a friends room to see if you can connect to their wall socket, it could be your wall port that is damaged.
  7. If you are not able to connect in another room, it could be your network drivers. If your device is WiFi enabled, connect to WiFi and search on your computer manufacturer’s website for “LAN drivers” for your specific model, then download and install these.

If the above has been tested and the connection is still not working, contact the ASK4 Support Team to investigate the issue further. We may ask you to go into a nearby room for testing with our Second Line technical team.