ASK4 Diagnostics FAQ

What does the ASK4 Diagnostics app do?
The ASK4 Diagnostics app performs a 2-3 minute scan from your device to help us assist with any WiFi issues that you may be experiencing

This scan essentially provides ASK4 with:
– The model and software version of your device
– A list of the WiFi networks that your device can see and the signal strength that it can see them at
– A speedtest from your device
– Connection quality tests to several websites

Does the ASK4 Diagnostics app run in the background?
No, the app will only run when your open it and specifically choose to run the test.

Why do I need to run the app in a specific location?
The app needs to be run in the location that you are experiencing issues to obtain the most useful data to help resolve any WiFi issues.

I’ve run the app but my problem isn’t resolved, what should I do?
Running the app alone will not resolve any WiFi issues, you need to provide the ASK4 support team with your unique key so that we can analyse the results and make any relevant changes or suggestions. Whilst the ASK4 Diagnostics app should help us to resolve any WiFi issues that you are having, in some cases we may ask you to run additional diagnostics from your device/s, unfortunately WiFi can be affected by many different external factors but we will help to assist you every step of the way if this is required.

Can I run the test multiple times?

Yes, you can run the test multiple times, please ensure that you do test in the location that you are having issues however and note the time that you ran the test when contacting the ASK4 Support team. This will ensure that we can analyse the most relevant test results.

I am having trouble running the test on the ASK4 Diagnostics app, what should I do?
You should first try to fully close the app on your device, if you are still having issues you should reboot your device, if this doesn’t resolve the issue the next step is to delete the app and reinstall it on your device, if you are still having issues after trying these steps then please get in contact with the ASK4 Support team for further assistance.

Can I install the ASK4 Diagnostics app onto my laptop?

Currently, the app is only available for Apple and Android-based tablets and phones.

The app store / play store tells me that the app is made by RouteThis, who are RouteThis?

RouteThis are the developers for the ASK4 Diagnostics app, specifically chosen to help diagnose your WiFi problems, you can find out more about them here-

© ASK4 Ltd - All rights reserved Devonshire Green House, 14 Fitzwilliam Street, Sheffield, S1 4JL. Tel: 0114 303 3232