How do I add my Xbox, PlayStation, Nintendo Switch or other games console?
Just add the MAC address at myaccount.ask4.com. Click here for some helpful steps
How do I improve my connection for gaming?
If your accommodation provides a wired connection, we recommend this form of connection to reduce any potential latency.
I need help with a Strict NAT type / Port forwarding
Get in touch to see what we can do to improve this by enabling 1-2-1 NAT, contact us on Live Chat or give us a call as we need to pass security before making any changes to your connection.
Enabling 1-2-1 NAT on your connection (dependent on IP availability) will open TCP port 22 (SSH) and all ports over 1024. Please refer to your device’s documentation to find out which ports it uses.
Once enabled, you will need to give your console a full power down, and reboot before the change can take effect. This may require unplugging the power socket for up to a minute to ensure a full power cycle has been performed. Please note – you can only have one device per account with 1:1 NAT enabled at any given time.