Will my NAS work?
Yes. Lots of our customers have set up a NAS successfully on the network. If you have any problems regarding ports please contact our support team.
Can I use my own router?
Using your own router can cause significant disruption to the connection of those around you. We strongly recommend against this and may request you make configuration changes or unplug the device if others experience problems as a result.
I need to work from home, can I use a VPN on your network?
Of course! You can use a VPN client on your devices to connect to a virtual private network. If you would like to run a VPN Server on one of your devices, you may require a 1:1 NAT connection. Give us a call or chat to us via live chat and we’ll be able to enable this for you.
Can I use Alexa or Chromecasts in my flat?
Yes, but depending on your package you may need to purchase the 4ConnectPlus add-on to enable 4Network. Search for '4Network' in the search bar above to learn more about the functionality.
Will my internet service work in a power cut?
No, our service relies on power being provided to the rooms within your accommodation where we have active equipment (often called a comms or server room).
This means in some cases where the power issue is localised, our service will continue to work if you have no power within your unit. However, in limited cases, you equally may not have service where power is available to your room but not the main comms or server rooms within your accommodation.
If making calls or accessing the internet is critical to you when there’s a power cut, please make sure you have access to an alternative battery powered technology, such as a mobile phone.