What do I need to do if I move out?
Nothing! Your account will naturally expire. Our system automatically deletes your personal data after 24 months.
However, if you have a direct debit or recurring card payment, you will have to get in touch with us to make sure these are disabled and you don’t continue to be charged.
How do I cancel my recurring card payment?
Simply to go myaccount.ask4.com and remove your card details from the ‘Manage Credit Card’ section.
Can you remove all of my data?
Yes. But we need to make sure it’s you requesting this. Contact our 24 hour support team to get this process started. Bear in mind, your account will naturally expire. Our system automatically deletes your personal data after 24 months.
You can locate our phone numbers and live chat service on the following link: Click Here!
I’ve moved in to another ASK4 provided site – Can I use my old account?
No, you will need to create a new account.
Can I transfer my add-ons to my new account if I move?
You will need to purchase the add-on again unless you are within your 14 day cooling off period, as site packages may vary. For more information, please contact our support team from the following link: Click Here!