Note: To use your Amazon Device you will need to have 4Network enabled on your account. 4Network is part of the 4Connect-Plus add-on, purchasable via myaccount.ask4.com

For the smoothest setup experience, please follow our guide before powering on your new Amazon device.

This guide currently applies to the Amazon Echo, Dot, Tap, Fire Stick and Fire TV.

Finding your Alexa Device’s MAC Address

As your Amazon device does not have a web browser, we first need to add it to your account from a computer, phone or tablet.

If the Amazon Device is still registered to the application from being setup elsewhere:

Open the Alexa App
Go to ‘Devices’
Select the Device
You will find the MAC address in the “About” section. It should look like: AA:11:BB:22:CC:33
Please add this to your account, and then start the device setup process to connect the device to ASK4 Wireless

If this is a brand new device, or it has been factory reset and unregistered from the account:

Go to The Alexa App
Go to Devices
Select the “+” symbol to add a new Device
Select your Alexa Device from the Menu’s available
When you reach the page asking if the Alexa is in “setup mode”. Ignore the YES/NO options and select “Enter Manual Setup”
When prompted, connect to the Alexa/Amazon Broadcast within the WiFi Settings of your phone and then return to the Alexa application.
You will now be presented with the available networks, and below that list you will see the MAC address of your Alexa Device
Add this to your account, and then connect the Alexa to ASK4 Wireless.

Finding your Fire Stick/Amazon Fire TV’s MAC Address

As your Amazon device does not have a web browser, we first need to add it to your account from a computer, phone or tablet.

From the Main Menu go to Settings
Select “System”
Then go to “About”
Toggle down to Network
Look for the MAC Address (Wi-Fi). Make a note of this. It should look like: AA:11:BB:22:CC:33

If your device is not listed here – simply enter your device type into Google Search, for example “How to find the MAC address of an Amazon Fire Tablet” and you will find instructions online to assist in locating the MAC address.

Adding the device to your Account

To add your device to your account, go to myaccount.ask4.com or visit this page for a step by step guide.

Connecting your Amazon Device to ASK4